US Country guide

Customer care and complaints in United States

The US has no single national complaint route for essential services. Telecom complaints go to your state public utility commission and the FCC; energy and water complaints go to state or local regulators. These guides explain which door to knock on first.

Providers: 11
Regulators: 6
Guides: 3

What matters here

State rules differ. The FCC handles telecom complaints nationally but does not award compensation; state commissions handle many billing and service disputes.

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Choose a service

Broadband, mobile & home phone Internet, mobile and landline providers are among the most-complained-about essential services. Here is who to call, wh… 4 providers Open Electricity & gas Billing errors, meter disputes, missed appointments and disconnection threats. Find your supplier's complaint route and… 2 providers Open Water & sewerage Leaks, billing, pressure and water quality. Water complaints follow a different path from energy and telecom, and in so… 2 providers Open Postal & parcel delivery Missed deliveries, lost parcels, damage and unresolved claims. Postal complaints split between letters and parcels, and… 3 providers Open

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Providers in United States

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X Xfinity Comcast's broadband, TV and mobile brand Broadband & mobile AT&T AT&T Wireless, fiber and home internet Broadband & mobile PG&E Pacific Gas & Electric Electric and gas service in northern and central California Energy US USPS Mail and package delivery across the United States Postal & parcels UP UPS Package delivery and shipping in the US and worldwide Postal & parcels FX FedEx Express and ground package delivery Postal & parcels V Verizon Wireless, Fios and home internet Broadband & mobile T T-Mobile Wireless and fixed wireless home internet Broadband & mobile

Escalation

Regulators and ombudsmen

FCC Federal Communications Commission Broadband, mobile & home phone · Federal — communications services CPUC California Public Utilities Commission Cross-sector · California — multi-sector NY PSC New York State Public Service Commission Cross-sector · New York — multi-sector PUCT Public Utility Commission of Texas Cross-sector · Texas — multi-sector FPSC Florida Public Service Commission Cross-sector · Florida — multi-sector FTC Federal Trade Commission Cross-sector · Federal — consumer protection

Guides for United States

General

How to complain to a US state utility commission

The state PUC is the most useful regulator most customers never call. Here is what it can do, what it cannot, and how to file.

General

How to write a complaint letter that gets a response

A one-page structure that works with telecom, energy and water providers in every market — plus the mistakes that get letters ignored.

General

Missed appointments: what you can claim in the US, UK, Canada and Australia

A no-show engineer is more than an inconvenience. Here is how compensation works in each market.

All complaint guides

Wrong route?

Not sure who handles your complaint?

Read the escalation guide, or send us the provider name and we will point you to the right door.

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