Customer Care Info Clear routes through the phone tree.

Service guide

Water complaints, contacts and escalation

Leaks, billing, pressure and water quality. Water complaints follow a different path from energy and telecom, and in some countries there is no ombudsman at all.

Countries
4
Providers
6
Regulators
2

By country

Pick your country first

Complaint deadlines, ombudsman schemes and compensation rules are set nationally. Choose a country to see the exact route.

US United States 2 Water providers Open guide GB United Kingdom 2 Water providers Open guide CA Canada 1 Water providers Open guide AU Australia 1 Water providers Open guide

Providers

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TW Thames Water Water and sewerage for London and the Thames Valley ND NYC DEP Drinking water and wastewater for New York City LADWP LADWP Water and electricity for the City of Los Angeles ST Severn Trent Water and sewerage for the Midlands TW Toronto Water Drinking water, wastewater and stormwater for Toronto SW Sydney Water Drinking water, wastewater and stormwater for Greater Sydney

Escalation

Regulators and ombudsmen

CCW Consumer Council for Water United Kingdom The Consumer Council for Water is the statutory consumer body for water and sewerage in England and Wales. It is independent of t… Complaint route Ofwat Water Services Regulation Authority United Kingdom Ofwat is the economic regulator for water and sewerage in England and Wales. It sets the price limits that companies can charge,… Complaint route

Playbooks

Water guides

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