United States
How to complain to a US state utility commission
The state PUC is the most useful regulator most customers never call. Here is what it can do, what it cannot, and how to file.
2 Nov 2026 6 min read
Service guide
Energy complaints, contacts and escalation
Billing errors, meter disputes, missed appointments and disconnection threats. Find your supplier's complaint route and the regulator that can make it act.
- Countries
- 4
- Providers
- 8
- Regulators
- 7
By country
Pick your country first
Complaint deadlines, ombudsman schemes and compensation rules are set nationally. Choose a country to see the exact route.
Providers
Recently added
PG&E
Pacific Gas & Electric
Electric and gas service in northern and central California
BG
British Gas
Gas, electricity and home services
HO
Hydro One
Electricity transmission and distribution in Ontario
AGL
AGL
Electricity, gas and solar
EDF
EDF Energy
Electricity, gas and smart tariffs
EN
E.ON Next
Electricity, gas and smart meters
SP
ScottishPower
Electricity, gas and smart meters
OV
OVO Energy
Electricity, gas and smart home products
Escalation
Regulators and ombudsmen
Ofgem
Office of Gas and Electricity Markets
Ofgem is the UK's gas and electricity regulator. It licenses suppliers and network operators, sets the rules that protect ho…
Complaint route
EO
Energy Ombudsman
The Energy Ombudsman is the free, independent dispute-resolution service for UK energy complaints. It covers domestic customers a…
Complaint route
OEB
Ontario Energy Board
The Ontario Energy Board regulates electricity and natural gas in Ontario. It sets rates for regulated utilities, licenses retail…
Complaint route
BCUC
British Columbia Utilities Commission
The British Columbia Utilities Commission regulates energy utilities in British Columbia, including BC Hydro and FortisBC, and re…
Complaint route
AUC
Alberta Utilities Commission
The Alberta Utilities Commission regulates electric, natural gas and water utilities in Alberta. It approves rates, licenses faci…
Complaint route
UCA
Utilities Consumer Advocate
The Utilities Consumer Advocate is Alberta's free consumer service for electricity and natural gas issues. It is not a regul…
Complaint route
AER
Australian Energy Regulator
The Australian Energy Regulator enforces the National Energy Retail Law and Rules and monitors the wholesale energy market. It is…
Complaint route
Playbooks
Energy guides
How to write a complaint letter that gets a response
A one-page structure that works with telecom, energy and water providers in every market — plus the mistakes that get letters ignored.
2 Nov 2026 6 min read
United Kingdom
Deadlock letters explained: the key to the UK ombudsman
What a deadlock letter is, when to ask for one, and what to do if your provider refuses.
2 Nov 2026 6 min read
Electricity & gas · United Kingdom
How the Energy Ombudsman works in the UK
Eligibility, evidence, timelines and what the Energy Ombudsman can actually award.
2 Nov 2026 6 min read