Service guide

Broadband & mobile complaints, contacts and escalation

Internet, mobile and landline providers are among the most-complained-about essential services. Here is who to call, what to say, and how to escalate when the call centre stalls.

Countries: 4
Providers: 8
Regulators: 8

By country

Pick your country first

Complaint deadlines, ombudsman schemes and compensation rules are set nationally. Choose a country to see the exact route.

US United States 4 Broadband & mobile providers Open guide GB United Kingdom 13 Broadband & mobile providers Open guide CA Canada 3 Broadband & mobile providers Open guide AU Australia 3 Broadband & mobile providers Open guide

Providers

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X Xfinity Comcast's broadband, TV and mobile brand AT&T AT&T Wireless, fiber and home internet BT BT Broadband, landline and mobile across the UK R Rogers Cable internet, TV, home phone and wireless T Telstra Mobile, broadband and home phone SK Sky Broadband, TV and mobile EE EE Mobile, broadband and TV O2 O2 Mobile, broadband and insurance

Escalation

Regulators and ombudsmen

FCC Federal Communications Commission United States The Federal Communications Commission is the national regulator for communications in the United States, covering phone, broadban… Complaint route Ofcom Office of Communications United Kingdom Ofcom is the UK regulator for communications, covering broadband, mobile, landline, television, radio and the postal service. It… Complaint route CO Communications Ombudsman United Kingdom The Communications Ombudsman is one of the two approved dispute-resolution schemes for UK telecoms. It is free for consumers and… Complaint route OS Ombudsman Services: Communications United Kingdom Ombudsman Services: Communications is the other approved dispute-resolution scheme for UK telecoms. Like the Communications Ombud… Complaint route CCTS Commission for Complaints for Telecom-television Services Canada The Commission for Complaints for Telecom-television Services is Canada's independent dispute-resolution body for phone, int… Complaint route CRTC Canadian Radio-television and Telecommunications Commission Canada The Canadian Radio-television and Telecommunications Commission is the federal regulator for telecom and broadcasting in Canada.… Complaint route TIO Telecommunications Industry Ombudsman Australia The Telecommunications Industry Ombudsman is Australia's free dispute-resolution scheme for phone and internet complaints. I… Complaint route ACMA Australian Communications and Media Authority Australia The Australian Communications and Media Authority is the regulator for telecommunications, broadcasting, radio and online content… Complaint route

Playbooks

Broadband & mobile guides

All guides

Broadband, mobile & home phone · United Kingdom

How to complain about your broadband provider in the UK

The eight-week rule, deadlock letters and the two ombudsman schemes — a practical walkthrough from first call to final decision.

2 Nov 2026 7 min read

Broadband, mobile & home phone · United Kingdom

Broadband auto-compensation in the UK: what you are owed

Missed appointments, delayed repairs and late installations can trigger automatic payments. Here is how the scheme works and how to claim.

2 Nov 2026 6 min read

Broadband, mobile & home phone · Canada

How to file a CCTS complaint in Canada

The free telecom dispute body can order credits and corrections. Here is the 14-day rule, the evidence it expects and how to frame your case.

2 Nov 2026 6 min read

Broadband, mobile & home phone · Australia

How to take a telecom complaint to the TIO

Australia's free telecom ombudsman can order remedies. Here is the 10-day rule, what to send and how to avoid a stalled complaint.

2 Nov 2026 6 min read