Customer Care Info Clear routes through the phone tree.
FX

United States Postal & parcels

FedEx customer service and complaints

Express and ground package delivery

Provisional entry Checked 3 Nov 2026 Federal Express Corporation
1-800-463-3339 Support site

FedEx delivers express and ground packages worldwide. Customers can contact FedEx by phone on 1-800-GO-FEDEX, online chat or the online claims form, with different routes for claims and for service complaints.

Step one

Ways to contact FedEx

Customer service (1-800-GO-FEDEX) Primary

1-800-463-3339

FedEx's claims page directs claims that cannot be filed online to this number. Third-party sites say it is 24/7, confirm on fedex.com.

Call

Online chat and support

FedEx customer support

Start from the support page.

Open

File a claim online

FedEx claims

Express, Ground and Freight claims. Have the tracking number, proof of value and photos ready.

Open

Claims quick help

Online claims help

Explains the claim steps and when to claim by phone.

Open

FedEx Freight

1-866-393-4585

Listed by a third-party guide for Freight shipments. Confirm on fedex.com.

Call

Step two

How to complain about FedEx

Work through the stages in order. Each one creates the paper trail the next stage needs.

  1. 1

    Stage 1

    Contact FedEx

    As soon as you notice the problem

    Call 1-800-463-3339 or use the support page and chat. Have your tracking number, the delivery address and the dates ready.

    Ask for a case number and write it down.

    If you are the recipient, tell the sender too.

  2. 2

    Stage 2

    File a claim for loss or damage

    Promptly. Check FedEx for current deadlines

    Use the online claim form and say whether the shipment is damaged, lost or missing contents. FedEx's claims page says the sender, recipient or a third party can file. Upload proof of value and photos.

    Keep the packaging and the item for inspection.

    FedEx may ask to inspect damaged items before paying.

  3. 3

    Stage 3

    Follow up with your case or claim number

    If there is no update

    Contact FedEx again quoting your case or claim number. Ask for a supervisor if you do not get a reply.

    Keep dates, names and numbers.

    Reply to any request for more documents quickly.

  4. 4

    Stage 4

    Involve the shipper

    Alongside your FedEx contact

    For a retail order, ask the seller to deal with FedEx and to refund or replace the item. The seller is responsible for delivery.

    Share your tracking number and photos.

    Many sellers must make the claim as the shipper.

  5. 5

    Stage 5

    Go outside FedEx

    After FedEx has had a fair chance

    If FedEx and the seller will not fix it, consider a credit card dispute, your state attorney general's consumer office, the Better Business Bureau or small claims court.

    Keep copies of all claims and replies.

    Card dispute deadlines can be short.

If it is not fixed

Escalate to the regulator

Use these routes only after the provider has had a fair chance to respond, or if they have breached a published deadline.

CPUC California Public Utilities Commission California — multi-sector The California Public Utilities Commission regulates privately owned electric, natural gas, water, telecommunications and passenger transportation co… Make a complaint Details
NY PSC New York State Public Service Commission New York — multi-sector The New York State Public Service Commission regulates electric, natural gas, steam, water and telecommunications utilities across New York. Its cons… Make a complaint Details
PUCT Public Utility Commission of Texas Texas — multi-sector The Public Utility Commission of Texas regulates electric, telecommunications, water and sewer utilities in Texas. It oversees the state's compe… Make a complaint Details
FPSC Florida Public Service Commission Florida — multi-sector The Florida Public Service Commission regulates investor-owned electric, natural gas, water and telecommunications utilities in Florida. Its consumer… Make a complaint Details

Questions

FedEx FAQ

What is the FedEx customer service number?

Call 1-800-463-3339 (1-800-GO-FEDEX). FedEx's claims page gives this number for claims that cannot be filed online.

How do I file a FedEx claim?

Use the online claim form on fedex.com. Say whether the shipment is damaged, lost or missing contents, and upload proof of value and photos.

Who can file a FedEx claim?

FedEx's claims page states that the sender, the recipient or a third party can file. The rules and forms can differ by service and country, so check the claims page for your shipment.

Does FedEx have live chat?

FedEx offers chat and support options from its customer support page. Availability can vary, so check the page.

What if FedEx does not resolve my claim?

Keep your claim number and ask for a supervisor. You can also involve the seller, consider a credit card dispute, contact your state attorney general's consumer office or the Better Business Bureau, or use small claims court.

Sources

Where this information comes from

Provisional entry

Compiled from official provider and regulator pages, last checked 3 Nov 2026. Contact details change — confirm on the official page before relying on them.

How we verify pages

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1-800-463-3339 Steps