Broadband, mobile & home phone
How to file a CCTS complaint in Canada
The free telecom dispute body can order credits and corrections. Here is the 14-day rule, the evidence it expects and how to frame your case.
CA Country guide
Customer care and complaints in Canada
Telecom complaints are handled nationally by the CCTS, while energy and water are regulated province by province. The 14-day provider window is the key starting point for telecom disputes.
- Providers
- 8
- Regulators
- 8
- Guides
- 3
What matters here
The CCTS is free and independent; provincial boards handle energy and water.
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Choose a service
Broadband, mobile & home phone
Internet, mobile and landline providers are among the most-complained-about essential services. Here is who to call, wh…
3 providers
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Electricity & gas
Billing errors, meter disputes, missed appointments and disconnection threats. Find your supplier's complaint route and…
3 providers
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Water & sewerage
Leaks, billing, pressure and water quality. Water complaints follow a different path from energy and telecom, and in so…
1 providers
Open
Postal & parcel delivery
Missed deliveries, lost parcels, damage and unresolved claims. Postal complaints split between letters and parcels, and…
1 providers
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Popular
Providers in Canada
R
Rogers
Cable internet, TV, home phone and wireless
HO
Hydro One
Electricity transmission and distribution in Ontario
CP
Canada Post
Mail and parcel delivery across Canada
B
Bell
Fiber internet, TV, home phone and wireless
T
Telus
Internet, TV, home phone and wireless
BC
BC Hydro
Electricity for British Columbia
EG
Enbridge Gas
Natural gas distribution in Ontario and Quebec
TW
Toronto Water
Drinking water, wastewater and stormwater for Toronto
Escalation
Regulators and ombudsmen
CCTS
Commission for Complaints for Telecom-television Services
CRTC
Canadian Radio-television and Telecommunications Commission
OEB
Ontario Energy Board
BCUC
British Columbia Utilities Commission
AUC
Alberta Utilities Commission
UCA
Utilities Consumer Advocate
OO
Ombudsman Ontario
BCO
BC Ombudsperson
Read next
Guides for Canada
General
How to write a complaint letter that gets a response
A one-page structure that works with telecom, energy and water providers in every market — plus the mistakes that get letters ignored.
General
Missed appointments: what you can claim in the US, UK, Canada and Australia
A no-show engineer is more than an inconvenience. Here is how compensation works in each market.
Wrong route?
Not sure who handles your complaint?
Read the escalation guide, or send us the provider name and we will point you to the right door.