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United States · Energy

Energy complaints in United States

Billing errors, meter disputes, missed appointments and disconnection threats. Find your supplier's complaint route and the regulator that can make it act.

Providers
2
Regulators
5
Guides
3
Country rule

State rules differ. The FCC handles telecom complaints nationally but does not award compensation; state commissions handle many billing and service disputes.

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2 Energy providers

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PG&E Pacific Gas & Electric Electric and gas service in northern and central California CE Con Edison Electricity, gas and steam for New York City and Westchester

Escalation

Who to escalate to

Only escalate after giving the provider a chance to fix the issue and keeping a record of dates, reference numbers and evidence.

CPUC California Public Utilities Commission Cross-sector regulator The California Public Utilities Commission regulates privately owned electric, natural gas, water, telecommunications and passeng… Complaint route NY PSC New York State Public Service Commission Cross-sector regulator The New York State Public Service Commission regulates electric, natural gas, steam, water and telecommunications utilities acros… Complaint route PUCT Public Utility Commission of Texas Cross-sector regulator The Public Utility Commission of Texas regulates electric, telecommunications, water and sewer utilities in Texas. It oversees th… Complaint route FPSC Florida Public Service Commission Cross-sector regulator The Florida Public Service Commission regulates investor-owned electric, natural gas, water and telecommunications utilities in F… Complaint route FTC Federal Trade Commission Cross-sector regulator The Federal Trade Commission is the United States' consumer protection agency for unfair or deceptive business practices. It… Complaint route

Common questions

Energy complaints in United States

Who regulates my electricity or gas utility?

Investor-owned utilities are usually regulated by your state public utility commission. Municipal utilities and cooperatives often answer to a local board or city council. Check your bill or the utility's website for the regulator's name.

Can I complain about a disconnection notice?

Yes, and urgently. Contact the utility first, then your state PUC or consumer advocate. Many states require notice, offer payment plans and protect customers with medical needs or young children. Do not wait until the disconnection date.

Who regulates a city-owned utility?

Usually not the state public utility commission. City-owned utilities answer to the city council or a municipal utility board. Check your bill or the utility's website for the governing body before filing a complaint.

Playbooks

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