Customer Care Info Clear routes through the phone tree.

Australia · Water

Water complaints in Australia

Leaks, billing, pressure and water quality. Water complaints follow a different path from energy and telecom, and in some countries there is no ombudsman at all.

Providers
1
Regulators
6
Guides
2
Country rule

Use the ombudsman scheme for your supply address, not necessarily the state where you live.

Compare

1 Water providers

Filter in directory
SW Sydney Water Drinking water, wastewater and stormwater for Greater Sydney

Escalation

Who to escalate to

Only escalate after giving the provider a chance to fix the issue and keeping a record of dates, reference numbers and evidence.

EWON Energy & Water Ombudsman NSW Cross-sector regulator The Energy & Water Ombudsman NSW is the free, independent dispute-resolution scheme for energy and water customers in New Sou… Complaint route EWOV Energy and Water Ombudsman Victoria Cross-sector regulator The Energy and Water Ombudsman Victoria is the free dispute-resolution scheme for energy and water customers in Victoria. It cove… Complaint route EWOQ Energy and Water Ombudsman Queensland Cross-sector regulator The Energy and Water Ombudsman Queensland is the free dispute-resolution scheme for electricity, gas and water customers in Queen… Complaint route OWA Ombudsman Western Australia Cross-sector regulator The Ombudsman Western Australia is an independent office that reviews complaints about Western Australian government bodies, incl… Complaint route OSA Ombudsman South Australia Cross-sector regulator The Ombudsman South Australia is an independent office that reviews complaints about South Australian public authorities, includi… Complaint route OT Ombudsman Tasmania Cross-sector regulator The Ombudsman Tasmania is an independent office that reviews complaints about Tasmanian public authorities, including government-… Complaint route

Common questions

Water complaints in Australia

Who handles water complaints in Australia?

Start with your water provider. If it is not resolved, contact the energy and water ombudsman for your state where the scheme covers water. Otherwise, escalate through the provider's regulator or your local council.

Who handles drinking-water quality?

Your water provider and the state health department. Ask for the latest water-quality report and follow any advice about boiling water or restrictions.

Who handles water complaints in New South Wales?

The Energy & Water Ombudsman NSW (EWON) covers water complaints from residential and small business customers. Other states have their own scheme; check the provider's complaints page for the right body.

Playbooks

Guides worth reading first

All guides