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United Kingdom · Energy

Energy complaints in United Kingdom

Billing errors, meter disputes, missed appointments and disconnection threats. Find your supplier's complaint route and the regulator that can make it act.

Providers
12
Regulators
2
Guides
4
Country rule

Most providers must issue a deadlock letter or let eight weeks pass before an ombudsman will take your case.

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12 Energy providers

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BG British Gas Gas, electricity and home services EN E.ON Next Electricity, gas and smart meters EDF EDF Energy Electricity, gas and smart tariffs EC Ecotricity Green electricity and gas GE Good Energy Renewable electricity and gas OV OVO Energy Electricity, gas and smart home products OX Outfox the Market Renewable electricity and gas SP ScottishPower Electricity, gas and smart meters SO So Energy Renewable electricity and gas UT Utilita Prepayment energy and smart meters UW Utility Warehouse Bundled energy, broadband and mobile OE Octopus Energy Renewable electricity and gas

Escalation

Who to escalate to

Only escalate after giving the provider a chance to fix the issue and keeping a record of dates, reference numbers and evidence.

Ofgem Office of Gas and Electricity Markets Electricity & gas Ofgem is the UK's gas and electricity regulator. It licenses suppliers and network operators, sets the rules that protect ho… Complaint route EO Energy Ombudsman Electricity & gas The Energy Ombudsman is the free, independent dispute-resolution service for UK energy complaints. It covers domestic customers a… Complaint route

Common questions

Energy complaints in United Kingdom

Can I switch energy supplier while I have a complaint?

Usually yes. A complaint does not normally block a switch, and the new supplier handles the transfer. Keep the complaint open with the old supplier, especially if money is owed or a final bill is disputed.

What can the Energy Ombudsman award?

It can require an apology, a clear explanation, corrective action and a financial award where the supplier got things wrong. Awards are decided case by case, so keep receipts and evidence of any loss.

Does the price cap limit my total bill?

No. The price cap limits the unit rate and standing charge on a default tariff, not the total you pay. Your usage still drives the final amount. Compare the rates on your bill with the published cap for your region and payment method.

Playbooks

Guides worth reading first

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