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United Kingdom Postal & parcels

Parcelforce Worldwide customer service and complaints

Express parcels in the UK and worldwide

Provisional entry Checked 3 Nov 2026 Parcelforce Worldwide
0344 800 4466 Support site

Parcelforce Worldwide is the express parcel business of Royal Mail Group, used by consumers, businesses and Post Office branches. Consumers can complain by phone, email, online form or post, and unresolved complaints can be taken to the independent POSTRS scheme.

Step one

Ways to contact Parcelforce Worldwide

Customer service Primary

0344 800 4466

Number given in Parcelforce's conditions of carriage for consumer complaints.

Call

Complaints email

parcelforce@parcelforce.co.uk

Listed in the conditions of carriage for consumer complaints.

Email

Online complaint form

Problem or complaint

Use the web form on this page.

Open

Write to Parcelforce

Parcelforce Worldwide, Correspondence Team, PO Box 486, Wakefield, WF1 9AG

Address from the Parcelforce complaints page.

Open

POSTRS adjudication scheme

POSTRS (run by CEDR)

Check eligibility, and the sender usually needs to be the one who complains.

Open

Step two

How to complain about Parcelforce Worldwide

Work through the stages in order. Each one creates the paper trail the next stage needs.

  1. 1

    Stage 1

    Contact Parcelforce

    As soon as the problem happens

    Call 0344 800 4466, email parcelforce@parcelforce.co.uk or use the online form. Give your tracking number, the dates and what went wrong.

    Ask for a reference number.

    Take photos of any damage and keep the packaging.

  2. 2

    Stage 2

    Make a formal complaint

    Straight away

    Say clearly that you are making a complaint and what outcome you want. For loss, damage or delay, also use Parcelforce's claims route for compensation.

    Keep proof of postage and value.

    A complaint and a compensation claim are separate things.

  3. 3

    Stage 3

    Write to the Correspondence Team

    After the first reply

    If the first reply does not settle it, write to Parcelforce Worldwide, Correspondence Team, PO Box 486, Wakefield, WF1 9AG with your reference and a short timeline.

    Keep a copy.

    Mark it as a follow-up to your earlier complaint.

  4. 4

    Stage 4

    Ask for a final response

    When talks stall

    Ask Parcelforce for its final (deadlock) response in writing if it cannot agree a solution. You will need it, or a long delay, to go further.

    Keep the letter or email.

    Third-party guides say POSTRS can take cases after a deadlock letter or after 90 days.

  5. 5

    Stage 5

    Take it to POSTRS or advice services

    After the final response

    Eligible complaints can go to POSTRS (cedr.com/consumer/postrs). Parcelforce also points Scottish customers to Advice Direct Scotland (0808 800 9060) and Northern Ireland customers to the Consumer Council (0800 121 6022).

    Check POSTRS eligibility first.

    POSTRS is free for consumers.

Questions

Parcelforce Worldwide FAQ

What is the Parcelforce customer service number?

Parcelforce's conditions of carriage give 0344 800 4466 for consumer queries and complaints. It also lists parcelforce@parcelforce.co.uk and the postal address PO Box 486, Wakefield, WF1 9AG.

Where do I send a written complaint to Parcelforce?

Write to Parcelforce Worldwide, Correspondence Team, PO Box 486, Wakefield, WF1 9AG.

Is Parcelforce part of Royal Mail?

Yes. Parcelforce Worldwide is part of Royal Mail Group. Complaints about Royal Mail and Parcelforce are handled separately, so contact the company whose service you used.

Who can complain about a Parcelforce parcel?

Parcelforce's conditions treat the sender as the contract holder. If you are the recipient, start with the sender or retailer as well as Parcelforce.

What if Parcelforce does not resolve my complaint?

Ask for a final response, then check whether your case can be referred to POSTRS. In Scotland you can contact Advice Direct Scotland and in Northern Ireland the Consumer Council, both listed on Parcelforce's complaints page.

Sources

Where this information comes from

Provisional entry

Compiled from official provider and regulator pages, last checked 3 Nov 2026. Contact details change — confirm on the official page before relying on them.

How we verify pages

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0344 800 4466 Steps