United Kingdom · Postal & parcels

Postal & parcels complaints in United Kingdom

Missed deliveries, lost parcels, damage and unresolved claims. Postal complaints split between letters and parcels, and the escalation route depends on the carrier and the country.

Providers: 4
Regulators: 0
Guides: 3

Country rule

Most providers must issue a deadlock letter or let eight weeks pass before an ombudsman will take your case.

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4 Postal & parcels providers

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DP DPD UK Next-day and timed parcel delivery EV Evri Parcel delivery to homes, ParcelShops and lockers PF Parcelforce Worldwide Express parcels in the UK and worldwide RM Royal Mail Letters and parcels across the UK

Playbooks

Guides worth reading first

All guides

Deadlock letters explained: the key to the UK ombudsman

What a deadlock letter is, when to ask for one, and what to do if your provider refuses.

2 Nov 2026 6 min read

How to write a complaint letter that gets a response

A one-page structure that works with telecom, energy and water providers in every market — plus the mistakes that get letters ignored.

2 Nov 2026 6 min read

Missed appointments: what you can claim in the US, UK, Canada and Australia

A no-show engineer is more than an inconvenience. Here is how compensation works in each market.

2 Nov 2026 6 min read