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Australia · Postal & parcels

Postal & parcels complaints in Australia

Missed deliveries, lost parcels, damage and unresolved claims. Postal complaints split between letters and parcels, and the escalation route depends on the carrier and the country.

Providers
1
Regulators
6
Guides
2
Country rule

Use the ombudsman scheme for your supply address, not necessarily the state where you live.

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1 Postal & parcels providers

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AP Australia Post Mail, parcels and post offices across Australia

Escalation

Who to escalate to

Only escalate after giving the provider a chance to fix the issue and keeping a record of dates, reference numbers and evidence.

EWON Energy & Water Ombudsman NSW Cross-sector regulator The Energy & Water Ombudsman NSW is the free, independent dispute-resolution scheme for energy and water customers in New Sou… Complaint route EWOV Energy and Water Ombudsman Victoria Cross-sector regulator The Energy and Water Ombudsman Victoria is the free dispute-resolution scheme for energy and water customers in Victoria. It cove… Complaint route EWOQ Energy and Water Ombudsman Queensland Cross-sector regulator The Energy and Water Ombudsman Queensland is the free dispute-resolution scheme for electricity, gas and water customers in Queen… Complaint route OWA Ombudsman Western Australia Cross-sector regulator The Ombudsman Western Australia is an independent office that reviews complaints about Western Australian government bodies, incl… Complaint route OSA Ombudsman South Australia Cross-sector regulator The Ombudsman South Australia is an independent office that reviews complaints about South Australian public authorities, includi… Complaint route OT Ombudsman Tasmania Cross-sector regulator The Ombudsman Tasmania is an independent office that reviews complaints about Tasmanian public authorities, including government-… Complaint route

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