Public Utilities Regulatory Authority (PURA) is statutorily-charged with ensuring that Connecticut’s investor-owned utilities, including the state’s electric, natural gas, water, and telecommunications companies, provide safe, clean, reliable, and affordable utility service and infrastructure.
PURA’s Customer Service Number is 860-827-1553, and it’s headquarters is located at Ten Franklin Square New Britain CT 06051, United States.
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Public Utilities Regulatory Authority Corporate Address
Ten Franklin Square, New Britain, CT 06051 (Directions)
Public Utilities Regulatory Authority (PURA) Customer Service Contacts
Customer Service Phone number: +1-860-827-1553
Email: pura.information@ct.gov
Website: http://www.ct.gov/pura/
Call Before You Dig (CBYD)
Phone: 1-800-922-4455
Phone: Dial 811 (National CBYD Service Hotline)
Website: www.CBYD.com
Customer Services/EOE
Toll Free in Connecticut: 1-800-382-4586
TDD: 860-827-2837 – to be used only if you have a TDD machine
Hours of Operation: PURA’s Customer Services Call Center can be reached Monday through Friday from 8:30 a.m. to 4:30 p.m. (EST). The Call Center is closed on state holidays.
Email: pura.information@ct.gov
Filing System Assistance
For filing system account or login assistance, please contact the DEEP HelpDesk at 860-424-3882 or Deep.Helpdesk.Footprints@ct.gov
For document filing assistance, please contact the PURA Executive Secretary at 860-827-2836 or PURA.ExecutiveSecretary@ct.gov
Gas Pipeline Safety Unit
Phone Number: 860-827-2661
Email Address: Karl.Baker@ct.gov
Media/Press Inquiries
Phone Number: 860-827-2689
Email Address: Taren.OConnor@ct.gov (primary contact)
Email Address: Joe.Cooper@ct.gov (secondary contact)
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