NHIF Contacts — CustomerCareInfo

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Do you want to Contact NHIF? The telephone contacts of NHIF offices in Nairobi are Toll-Free 0800 720 601, (020) 2723255/56, (020) 2714793/94, and (020) 2722527. The Fax details are (020) 2714806. National Hospital Insurance Fund Head offices are located in the Upperhill part of Nairobi. The postal address of National Hospital Insurance Fund (NHIF) offices in UpperHill is P.O. Box 30443 – 00100, Nairobi

The Email address of the National Hospital Insurance Fund(NHIF) for inquiries is customercare@nhif.or.ke and for complaints is complaints@nhif.or.ke. To liaise with NHIF in Kenya, the email to use is info@nhif.or.ke.

The website of the National Hospital Insurance Fund (NHIF) in Kenya is at http://www.nhif.or.ke/healthinsurance

Table of Contents

NHIF contacts & customer care number

How can I contact NHIF?

Kindly contact NHIF through the toll-free number 0800720601 or customercare@nhif.or.ke.

What are the requirements to register for NHIF?

Before you can learn how to pay NHIF via M-Pesa you will need to register. For you to register and get an NHIF membership card, you are required to have the following documents:

Copies of National ID(For spouses and dependents if applicable)
A copy of the employer’s Introductory letter(This excludes those voluntary and self-employed contributors.
Colored Passport photos(For spouses and dependents if applicable)
Original and Copies of the birth certificate of the dependents

How to check NHIF status via SMS

Go to the main menu on your mobile phone and compose a message.
At the message space, type ‘ID’, a space followed by the ID number or the Passport number if applicable. …
Send the message to 21101.
You’ll receive a message after your NHIF account status has been processed.

How to Check Your NHIF Status online

Visit www.nhif.or.ke.
Sign in at the self-service portal.
To register, you will need to have your NHIF card number, also use your email address and your phone number to register.
Fill in the details, save, and then submit.

How to reactivate my NHIF account?

You can reactivate your NHIF card by paying KES 1,500. You will then have to wait for 2 months (60 days) to start enjoying regular services. You can pay via M-PESA (pay bill no 200222) or at EQUITY, NATIONAL BANK, KCB, or CO-OPERATIVE BANK. Remember after the amnesty, you need to continue with the regular monthly payments.

NHIF Penalties for Late Payments

If you are self-employed, you are attracting a 50% NHIF penalty charge following late payment. For example, if you are contributing Ksh. 500 monthly then you will be paying Ksh. 750 for late payments.

How do I know if my NHIF is active?

Did you know you can check your NHIF account status without needing to visit an NHIF branch? You can do this by sending an email with your ID number to customercare@nhif.or.ke or texting the letters ID followed by a space and your ID number or passport number to 21101

How can I add my wife to my NHIF card?

Kindly bring a copy of your ID and your spouse’s ID copy, marriage certificate, or an affidavit from the magistrates’ court to add your spouse to your card. For your child, avail his/her birth certificate to add them as your dependent or a birth notification if he or she is 0 to 6 months old.

Can NHIF cover two wives?

The National Hospital Insurance Fund (NHIF) will not cater to extra spouses in a polygamous family setup. In a raft of changes contained in a memo sent out to all regional and branch managers, NHIF says married individuals will only be allowed to enlist a single spouse and a maximum of five children as beneficiaries. “For National Scheme members, number of dependents per card to be limited to a maximum of one spouse and five children,” reads part of the memo dated January 7, 2020

Is CT scan covered by NHIF?

X-rays and Ultrasound are covered under the general outpatient and inpatient care while MRI and CT scans are available in designated contracted facilities

What is NHIF amnesty?

For NHIF amnesty, if one has defaulted for 12 months, he or she should pay 1500 through National Bank, cooperative, Equity, or pay through M-Pesa pay bill 200222 and use your ID as the account number then wait for 60 days to enjoy services

How much does NHIF cover maternity?

For maternity, normal delivery NHIF covers up to Ksh.10, 000 and Caesarean Section patients will get up to Ksh. 30,000

How to pay NHIF via Mpesa

The following steps will help you on how to pay NHIF via Mpesa:

Open your SIM Tool Kit and go to Mpesa Menu
Go to Lipa Mpesa
Select Paybill and enter 200222 as the business/pay bill number
Enter your National ID number as your account number
Enter the amount you want to pay
Input your pin number and confirm the transaction then send
After payment, you will get a transactional message from Mpesa confirming your contribution.

How do you know you have paid NHIF?

You can easily check the status of your account using a mobile phone by carrying out the following steps:

Compose a new SMS
Type the letters “ID”, space, then your ID number.
Send the SMS to 21101

As a result, you will get a reply showing your member number, your ID number, year of birth, your last contributions, and your dependents.

Conclusion

National Hospital Insurance Fund Head offices are located in the Upperhill part of Nairobi. You can contact NHIF through the toll-free number 0800720601 or customercare@nhif.or.ke

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