Do you want to contact MTN customer Care? You are at the right place!
This article has covered how you can contact MTN South Africa via Mobile phone, Telephone, or email address.
You can contact MTN South Africa Customer Care via telephone number +27083135 from any MTN phone or +27083135 from a non-MTN phone
MTN South Africa Customer Care Email address for General queries: customercare@mtn.com, and for Reporting fraud: CRFraudqueries@mtn.com
MTN South Africa’s Head office is located in MTN Proprietary Limited, Innovation Centre 216, 14th Avenue Fairland Johannesburg. Its postal address is Private Bag 9955 Cresta 2118, South Africa
Below are more details on how you can contact MTN’s Head office and MTN South Africa.
Table of Contents
MTN Head Office Contacts
MTN Group Office Contacts
Physical Address: MTN Group Limited, Innovation Centre, 216 14th Avenue, Fairland, Gauteng, 2195, South Africa
Postal Address: Private Bag 9955, Cresta, 2118, South Africa
MTN Head Office Customer Care Number: 0119123000, 0839123000
MTN South Africa Contacts
Physical Address: MTN Proprietary Limited, Innovation Centre, 216 14th Avenue, Fairland, Johannesburg
Postal Address: Private Bag 9955, Cresta, 2118, South Africa
MTN Customer Care Number: +27083135 Dial From any MTN phone or +27083135 dial from a non-MTN phone. To report fraud you can call +27
MTN WhatsApp Number: +27
MTN Customer Care Email Address: For General queries: customercare@mtn.com and for Reporting fraud: CRFraudqueries@mtn.
MTN South Africa Social Media Profiles:-
Facebook page: FACEBOOK
Instagram handle: INSTAGRAM
Twitter profile: TWITTER
WhatsApp Number: WHATSAPP
Youtube: YOUTUBE
Website: https://www.mtn.co.za
MTN Complaints
Complaints can be sent to the following contact points: complaints@mtn.com Should MTN fail to resolve a customer’s complaint within 14 days, the complaint may be escalated to ICASA at consumer@icasa.org.za or 012 568 3000/3001.
You can check out MTN Swaziland Customer Care Contacts Here
MTN South Africa Short Codes
Here are the shortcodes For bundles such as SMS and AnyTime minutes.
| Function | Old code | New code |
|---|---|---|
| SMS | *141*2*747# | *136*2*747# |
| Voice | *141*2*864# | *136*2*864# |
| PayAsYouGo | *141*2*794# | *136*2*794# |
| AnyTime minutes | *141*2*282# | *141*2*282# |
| MTN-to-MTN minutes | *141*2*626# | *136*2*626# |
| International calling | *141*2*427# | *136*2*427# |
| Data bundles | *141*2*999# | *136*2*999# |
| Hourly bundles | *141*2*443# | *136*2*443# |
| Daily bundles | *141*2*133# | *136*2*133# |
| Weekly bundles | *141*2*193# | *136*2*193# |
| Fortnightly bundles | *141*2*293# | *136*2*293# |
| Monthly bundles | *141*2*163# | *136*2*163# |
| Night Express bundles | *141*2*639# | *136*2*639# |
| Long term bundles | *141*2*668# | *136*2*668# |
| BlackBerry tiered bundles | *141*2*226# | *136*2*226# |
Here are the shortcodes for anything related to your voicemail:-
| Function | Old code | New code | Codes for non-MTN users or landline |
|---|---|---|---|
| Voicemail main menu | 100 | 132 | 083 132 |
| Change voicemail greeting | 110 | 132 – option 3 | 08314 + 9 digits |
| Autoplay voicemail messages | 111 | 132 – option 4 | 08314 + 9 digits |
| Change voicemail passwords | 120 | 132 – option 4 | 08314 + 9 digits |
| Automatic voicemail | 111 | 132 | 083 132 |
| All voicemail services | *100# | *132# | N/A |
| Direct voicemail | 134 + 9 digits of the number you are calling | 134 + 9 digits of the number you are calling | 08314 + 9 digits of the number you are calling |
| International roaming voicemails | – | 132 | 083 132 |
Here are Shortcodes For customer services, dial these numbers or use * and # to get the menu on your screen.
| Function | Old code | New code | Codes for non-MTN users or landline |
|---|---|---|---|
| Caller notification (SMS) | *136*136# | *156*136# | N/A |
| MTN help menu | *141*0# | *136*0# | N/A |
| PayAsYouGo customer service | *173# or 173 | 135 | 083 135 |
| Postpaid customer service | *162# or 808 | 135 or *135# | 083 135 |
| Postpaid business services | 809 | 135 | 083 135 |
| Business solution services | 1555 | 135 | 083 135 |
| International roaming service | *111# | *135# – option 1 – sub option 2 | 083 135 |
| Number portability | *113# | *135# – option 4 | N/A |
| RICA SIM card | *131# | *135# – option 2 | N/A |
| MTN information | *141*12# | *136*12# | N/A |
| Set up a SIM swap | *126*7927# | *135# – option 5 | N/A |
Here are Shortcodes For other MTN services such as entertainment, business, and competitions.
| Function | Old code | New code | Codes for non-MTN users or landline |
|---|---|---|---|
| MTN Loyalty | *141*9# | *136*9# | N/A |
| Cliq5 | *141*2*255# | *136*2*255# | N/A |
| MTN promo | *141*2*776# | *136*2*776# | N/A |
| MTN Spin ‘n Win | *136*083# | *156*083# | N/A |
| MTN Zone | *135# | *175# | N/A |
| MTN Play | *136# | *156# | N/A |
| MTN Business | 083 1800 | 083 123 1800 | 083 123 1800 |
Here are Shortcodes For self-service, dial these numbers, or use * and # to get the menu on your screen.
| Function | Old code | New code | Codes for non-MTN users or landline | |
|---|---|---|---|---|
| Checking balances and recharging | ||||
| Balance summary | *141# | *136# | N/A | |
| Detailed balances | *141*1# | *136*1# | N/A | |
| PIN recharges | *141* + PIN# | *136* + PIN# | N/A | |
| Eazi recharge | *141*10# | *136*10# | N/A | |
| Purchases | *141*2# | *136*2# | N/A | |
| General | ||||
| Out of bundle barring | *141*5*6622# | *136*5*6622# | N/A | |
| Usage limit management | *141*5*7852# | *136*5*7852# | N/A | |
| Self-service menu | *141# or 141 | *136# or 136 | N/A | |
| MTN active service | 1761 | 083 123 1761 | N/A | |
| My account | *141*5# | *136*5# | N/A | |
| Afrihost | *141*774# | *136*774# | N/A | |
| Me2U | *141*774# | *136*3# | N/A | |
| Xtratime opt-in/out | *141*774*3# | *136*774*3# | N/A | |
| My SUL Balance | *141*1*7851# | *136*1*7851# | N/A | |
| MTN migration | *141*4# | *136*4# | N/A | |
| MTN self-service | 141 | 136 | 083 136 | |
| MTN account holder self-service | 555 | 136 | 083 136 | |
| Self-service menu | *141# | *136# | N/A | |
MTN Message Centre Number South Africa
For MTN South Africa prepaid customers, the message center number is +27 831 000113. For MTN contract customers, the SMS center number is +27 831 00000
Conclusion
MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African and Asian countries. Its head office is in Johannesburg.
In case you need to contact MTN South Africa, its customer care representatives are available on a 24-hour basis to attend to all your inquiries, complaints, and basic service needs.
As covered in this article you can contact MTN South Africa Customer Care via telephone number +27083135 from any MTN phone or +27083135 from a non-MTN phone
MTN South Africa Customer Care Email address for General queries: customercare@mtn.com, and for Reporting fraud: CRFraudqueries@mtn.com
MTN South Africa’s Head office is located in MTN Proprietary Limited, Innovation Centre 216, 14th Avenue Fairland Johannesburg. Its postal address is Private Bag 9955 Cresta 2118, South Africa
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