Table of Contents
Zuku customer care number & contacts
Zuku office contacts, and address
Wananchi Group (K) Ltd- ZUKU
Gateway Business Park, Block E, next to Parkside Towers, Mombasa road
P.O BOX 10286-00100, Nairobi
Zuku Contact Center
- 24/7 hour call center
- Zuku line: 0205 205 205 {calls from Zuku landline are free}
- Safaricom: 0719028200 / Airtel: 0732132200
- Social Media
- Facebook: Zuku Official
- Twitter: @Zuku_WeCare or @ZukuOfficial
- Instagram: zukufiberkenya
- Email Addresses
- Support@zukufiber.co.ke {service related queries}
- Billing@zukufiber.co.ke {billing and payment queries}
- Zukuoffice@zukufiber.co.ke {business support queries}
- Retail Shops locations
Nairobi:
- Head Office: – Gateway Business Park Block E ground floor along Mombasa Road.
- Diamond Plaza Branch along Masari Road, Parklands
- The Junction Mall along Ngong Road 1st Floor, at the Food Court
Mombasa:
- Imaara Plaza 4th Floor, Pandya Hospital
TEL: 0205-255-255
EMAIL: mombasasales@zukufiber.co.ke
CUSTOMER SERVICE
TEL: 0205-205-205
EMAIL: mombasasales@zukufiber.co.ke
How to Fill Complaints to Zuku
Filing of complaints with Zuku Fiber is handled in the following manner: –
- A complaint to Zuku Fiber may be written (i.e. letter or e-mail) or oral (i.e. phone-in or walk-in) by:
- completing a feedback form on Zuku website {www.zuku.co.ke}
- calling them on {0205 205 205}
- writing to Zuku {Drop at any of their retail shops/ main office}
- emailing Zuku {support@zukufiber.co.ke}
- visiting Zuku Shops.
- Zuku records all contacts with customers – written, oral, and walk-ins. This enables them to serve all equally, including those who cannot read/write.
How much is ZUKU 2mbps?
Zuku fiber prices begin at the lowest of sh. 1300 for a 2mbps package. This package is mostly used by homeowners and freelancers who need light browsing. However, for coding, you’ll need to purchase higher speeds to accomplish even a simple task
How much does ZUKU WIFI cost?
For the first two packages, you will pay extra money for the Zuku wifi modem. The other packages come with free installation and a free Zuku wifi modem.
List of Zuku Internet Packages and Prices 2021.
| Zuku Internet Package | Monthly Price (Ksh) |
|---|---|
| 10 Mbps | 3,999 |
| 30 Mbps | 5,299 |
| 50 Mbps | 6,799 |
| 100 Mbps | 11,299 |
How do I check my ZUKU Internet speed?
Run a speed test preferably on cable connection on http://speedtest.zuku.co.ke. The speed test will give more accurate results if all the above factors have been observed.
How do I update my ZUKU Internet package?
To Upgrade Your Zuku Account follow the below steps:-
- Dial * 502#
- Enter 2. ( Upgrade my Account) then press send.
- Select your account then press send.
- Select the package to upgrade to then press send.
How do I access ZUKU WIFI?
You can access Zuku Wifi by enabling Wifi on your wireless device, on the available wireless network connection, select Zuku Wifi and launch your browser. The browser will take you to a blank page, open the page you wish to browse and this will automatically redirect to the Zuku Wifi sign-in page
How do I clear error on ZUKU?
To clear the error on Zuku, dial *502# self-help service through your registered phone number with Zuku then select fix error to clear the error code on your screen.
Who owns Zuku Kenya?
Zuku Kenya is owned by Billionaire Richard Bell
How to Pay
To Pay Zuku Using Mpesa
ZUKU FIBER
- Go to M-PESA on your phone
- Select Pay Bill option
- Enter Business no. 320320
- Enter zukuXXX in account code where XXX is your Zuku account number e.g. zuku122
- Enter the Amount
- Enter your M-PESA PIN and Send
- You will receive a confirmation via SMS
Payment reflects on Zuku within 15 minutes
ZUKU FIBER PHONE AIRTIME
- Go to M-PESA on your phone
- Select Pay Bill option
- Enter Business no. 320321
- Enter XXXXX in the account code where XXXXX is your Zuku account number
- Enter the Amount
- Enter your M-PESA PIN and Send
- You will receive a confirmation via SMS
Payment reflects on Zuku within two hours
TO PAY ZUKU USING AIRTEL MONEY
ZUKU FIBER
- Go to Airtel -> airtel money option on your phone
- Select make payments option
- Select pay bill option
- Select OTHER
- Enter business name ZUKUCATV
- Enter Amount
- Enter your PIN
- For Reference enter XXXXX where XXXXX is your zuku account number
- You will receive a confirmation SMS and email from Zuku.
Payment reflects on Zuku within 15 minutes
ZUKU FIBER PHONE AIRTIME
- Go to Airtel -> airtel money option on your phone
- Select make payments option
- Select pay bill option
- Select OTHER
- Enter business name ZUKUVOICE
- Enter Amount
- Enter your PIN
- For Reference enter XXXXX where XXXXX is your zuku account number
- You will receive a confirmation SMS and email from Zuku.
Payment reflects on Zuku within 15 minutes
TO PAY ZUKU USING EQUITEL
ZUKU FIBER
- Go to Equitel on your phone
- Select my Money option
- Select send/Pay option
- Select the account you wish to pay from
- Select others and Enter Business no. 320320 Enter account code
- Enter the Amount
- Enter your Equitel PIN and Send
- You will receive a confirmation via SMS
- Payment reflects on Zuku within 15 minutes
ZUKU FIBER PHONE AIRTIME
- Go to Equitel on your phone
- Select my Money option Select send/Pay option
- Select the account you wish to pay from
- Select others and Enter Business no. 320321
- Enter account code Enter the Amount
- Enter your Equitel PIN and Send
- You will receive a confirmation via SMS
Payment reflects on Zuku within 15 minutes
What is the Paybill number for ZUKU?
Zuku Paybill Number is 320320
Zuku Customer Care Number Zambia
Zuku Zambia Office Contacts, and Address
Shire Building, Opposite Globe House, next to Airtel in Limbe
P.O Box 1371
Blantyre, Malawi
Customer Service : +265 175 00 99
Email: customercare@zukutv.co.mw
Zuku Customer Care Number Uganda
Zuku Uganda office Contacts, and Address:-
Diamond Trust Building,13th Floor
Opposite Cham Towers, Kampala Road,
Kampala, Uganda.
Fiber Support : 0200 724 848
Email : support@zukufiber.co.ug
Conclusion
Zuku Fiber values customers and the general public. They act on feedback speedily and effectively. Zuku’s conduct is thorough and impartial to all customer complaints in order to protect their quality service. Zuku aims to ensure their customers are happy with their service and therefore minimize complaints. Therefore, If you’re still experiencing trouble or you want to report a complaint, please contact Zuku customer care on 0205 205 205
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