Do you want to contact SGR? You are at the right place!
In this article, we have covered in detail how you can contact SGR or Madaraka Express via Mobile phone, Telephone, or email address.
To book a ticket via telephone, one should call 0709388888 between 8:00 am and 8:30 pm; and for inquiries reach us on 0709388887 between 6:30 am and 8:30 pm
Madaraka Express Passenger Service inquiries, complaints, lost & found customer care number is 0709388887
Madaraka Express Passenger Service booking customer care number is 0709388888
Kenya Railways Headquarters customer care number is 0709907000
You can also email Madaraka Express at info@krc.co.ke
The Standard Gauge Railway (SGR) is a flagship project by the Government of Kenya as a transport component aimed at delivering Vision 2030 making Kenya a middle-income country by 2030
Below are more details on how you can contact SGR(Madaraka Express)
Table of Contents
SGR Contacts (Madaraka Express)
Use the below contacts to reach out to SGR(Madaraka Express)
Call Customer Care Number 0709388887 for Madaraka Express Passenger Service inquiries, complaints, lost & found
Call Customer Care Number 0709388888 for Madaraka Express Passenger Service booking
Kenya Railways Headquarters customer care number is 0709907000
Madaraka Express Email address: info@krc.co.ke
SGR Booking Contacts
SGR booking customer care number is 0709388888
Are SGR tickets refundable?
Refunds are only accepted 48 and 72 hours before the time of travel for individuals and groups respectively. Refunds shall be subject to a 30% fee of the ticket price. No refunds shall be done for damaged or defaced tickets.
How do I book SGR ticket via M-PESA?
Simply dial *639# to buy a Madaraka Express ticket and pay via M-PESA. It’s easy and fast! Buy up to a maximum of 5 tickets in one transaction 24/7 from the comfort of your home, office, or even while on the go.
How do I book a train from Nairobi to Kisumu?
You can buy tickets for the Nairobi to Kisumu train by visiting the Nairobi Central Station. Reservations can also be made via call on either 0115169759 or 0115402558.
What is the difference between Inter-County and express SGR?
The Madaraka Express is the afternoon train, and is express, meaning no stops until the final destination. The InterCounty train is the morning train and makes stops at each county station on the SGR train route
What are SGR reporting times and boarding process?
Passengers should get to the train station not later than 60 minutes before departure for an easy check-in (document examination and security checks) and boarding experience.
The final call for boarding the train is made 11 minutes before departure time and the gates to the platform close 10 minutes before departure time.
To access the platform area, simply hold the QR Code on your ticket against the scanner on the entry gate to open it.
How to book SGR Ticket
You can book for SGR(Madaraka Express in three ways:-
Online: Enjoy the convenience of booking a ride on the Madaraka Express Passenger Service through our online booking platform(metickets.krc.co.ke). It’s quick and easy to use. Payment is made via M-Pesa. One can book up to a maximum of ten (10) persons per transaction with the online platform.
In-person: Over the counter at the nearest Madaraka Express Passenger Service station.
By phone: Utilize the USSD Payment Solution by dialing *639# on your Safaricom line and following the steps as prompted. One can book up to a maximum of ten (10) persons per transaction with the USSD Payment Solution. Payment is made via M-Pesa
What is the advance Ticket Booking Period for SGR?
Passengers can purchase a ticket up to sixty (60) days in advance and a return ticket as long as it is within the sixty (60) days window period. Passengers are advised to have original identification documents when booking over the counter and during the journey.
What are the SGR departure and arrival times?
Mombasa – Nairobi SGR Train
The Inter-county (morning) train departs Mombasa Terminus at 0800 hrs and arrives in Nairobi at 1408 hrs.
The afternoon Express train departs Mombasa Terminus at 1500 hrs and arrives in Nairobi at 2008 hrs.
The Night Express train departs Mombasa Terminus at 2200 hrs and arrives in Nairobi at 0335 hrs.
Nairobi – Mombasa SGR Train
The Inter-county (morning) train departs Nairobi Terminus at 0800 hrs and arrives in Mombasa at 1400 hrs.
The afternoon Express train departs Nairobi Terminus at 1500 hrs and arrives in Mombasa at 2008 hrs.
The Night Express train departs Nairobi Terminus at 2200 hrs and arrives in Mombasa at 0335 hrs.
How can I confirm the availability of tickets?
You can check the availability of seats online (metickets.krc.co.ke) or via the USSD Payment Solution (*639#)
Conclusion
The Standard Gauge Railway (SGR) is a flagship project by the Government of Kenya as a transport component aimed at delivering Vision 2030 making Kenya a middle-income country by 2030.
Once again, To book a ticket via telephone, one should call 0709388888 between 8:00 am and 8:30 pm; and for inquiries reach us on 0709388887 between 6:30 am and 8:30 pm
Madaraka Express Passenger Service inquiries, complaints, lost & found customer care number is 0709388887
Madaraka Express Passenger Service booking customer care number is 0709388888
Kenya Railways Headquarters customer care number is 0709907000
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