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KCB customer care number & contacts
KCB customer care number & contacts

Do you want to contact KCB Bank Kenya? You can Get In Touch With KCB Bank Customer Care by email at contactcentre@kcbgroup.com and mobile number +254711087000,+254732187000, +254711087000, or SMS: 22522. Below we have provided more contact details for KCB Customer Care numbers, KCB Bank Code, KCB Bank Branches, and more details about KCB bank.

KCB customer care number & contacts

KCB Head Office Contacts And Address

Address: Kencom House, Moi Avenue, Nairobi

Phone: 020 2287000

P. O. Box 48400-00100 GPO, Nairobi

KCB Bank Code

KCB Bank Kenya Limited BIC/ Swift Code details for KCB Bank Kenya Limited, Moi Avenue Nairobi (Head Office) is

KCBLKENX017

Key swift code details include:

  • Bank Code: KCBL
  • Country Code: KE
  • Location Code: KX
  • Branch Code 017

KCB Bank Customer Care

The following are KCB customer care contacts you can use

Phone: 0711 087000

Phone: 0732 187000

SMS: 22522

Email Address: contactcentre@kcb.co.ke

KCB Mobile Banking Customer Care Contacts

Phone: 0711 087000

Phone: 0732 187000

KCB Mpesa Customer Care Number

Phone: +254 20 3270000

Telephone: +254 (20) 3270000

SMS: 22522

KCB MPESA Loan Paybill Number

KCB Bank Mpesa Paybill number is 522522

Who owns KCB Bank Kenya?

The government of Kenya bought a 60% stake in National & Grindlays Bank and took full control of it in 1970; renaming it Kenya Commercial Group. It was renamed KCB Bank Kenya after a corporate restructure. KCB Bank Kenya is a wholly-owned subsidiary of the KCB Group

What do I need to open a KCB bank account?

Kcb Account Opening Requirements

  1. 2 latest colored Passport Size Photographs.
  2. Original and Photocopy of National Identity card or Passport.
  3. Kenya Revenue Authority Pin

How do I unblock KCB Mobile Banking?

If you forgot your KCB mobile banking pin, and wish to unblock your mobile banking, the best thing to do would be to contact KCB mobile banking customer care services for necessary assistance

What is the KCB WhatsApp number?

Mobile phone 1: 0711 087000. Mobile phone 2: 0732 187000. WhatsApp number: +254711087087

How do I repay KCB salary advance?

Hi, to repay your loan, please use the below steps:

1. Go to MPESA menu,

2. Lipa na Mpesa the Pay Bill Option, Enter Business No. 522522

3. Enter the Account number in full (No Spaces)

4. Enter the amount to deposit, then enter your MPESA PIN.

5. Dial *522#, select loans, salary advance loan, repay the loan.

You will receive a confirmation SMS from KCB once the deposit has been received.

How can I activate my KCB account online?

Use the mobile phone number registered on KCB mobile banking and proceed to enter your KCB mobile banking PIN. You will be prompted to give permissions to the App to manage phone calls, proceed to allow. A security activation code will be sent to your number to authorize the activation request.

How can I get KCB salary advance on my phone?

Make sure you fill the KCB salary advance application form with accurate information to avoid delays in the KCB salary advance processing. Once your application is approved, you can access the KCB salary advance on the phone through the bank’s mobile banking (*522#).

How long does it take for salary to reflect in the KCB account?

KCB Group on Twitter: “Hi, if the salary was paid by cheque, it will reflect after two days.

How do I check my KCB loan balance?

How do I check my loan balance?

i) Using the KCB App

  1. Open the KCB App
  2. Select “Loans”
  3. On Vooma loan, select ‘View Status’

ii) Using *522#

  1. Dial *522#
  2. Select “Loans & Savings”
  3. Select “Vooma loan”
  4. Select “Loan Balance Check” *

You will receive a flash message showing your Vooma loan balance

What is Vooma loan?

It is a lending product that enables access to short-term loans using your mobile phone. Vooma Loan is available to KCB customers registered on KCB mobile banking at higher limits of up to KES 300,000 for 1- month at a total cost of 5.91%.

How to withdraw Money from Vooma to Mpesa

You can withdraw money from Vooma App via shortcode *844# or using the Vooma Mobile App;

Using Mobile App;

  • Go to app account
  • Click on Send Money
  • Select Mpesa
  • Enter your phone number and Amount then submit
  • Enter pin to send

How to open a KCB M-Benki Account

  • Go to MPESA Menu
  • Payment Services, Pay Bill Option, Enter Business No. 522522
  • Enter Account, type ID (No Spaces), and your National ID Number e.g. ID23456789
  • Enter the amount to deposit, then your MPESA PIN
  • You will receive two SMS’s. One with your M-Benki Account Number and the other with your User ID and PIN.
  • Access the account through *522# and enjoy all KCB Mobi Bank services.

How do I deposit and withdraw cash with a KCB M-Benki Account?

  • Deposit at any KCB Mtaani Agent for free.
  • Withdraw at any KCB Mtaani Agent (Charges apply).
  • Deposit from your M-PESA to your M-Benki account.

Conclusion

KCB Bank Kenya Limited is a financial services provider headquartered in Nairobi, Kenya. It is licensed as a commercial bank, by the Central Bank of Kenya, the national banking regulator. The bank has also been running an Agency banking model. So far KCB has a total of over 21o Bank Branches across Kenya. Once again, if you want to contact KCB Customer Care You Can Get In Touch with them by email  contactcentre@kcbgroup.com, and mobile number +254711087000,+254732187000, +254711087000, or SMS: 22522.

 

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