Mobile service problems need quick answers. Airtel offers a built-in chat assistant inside the Airtel Thanks app that lets users raise and track complaints without calling customer care. The chatbot handles common service issues such as network trouble, billing disputes, and account support.
This guide explains how to raise an Airtel complaint online using the Airtel Thanks app. It covers app setup, chatbot access, complaint submission, and tracking. Each step follows official Airtel support guidance.
Let’s begin.
Table of Contents
What You Need Before You Start
Before opening the Airtel Thanks app, confirm the following:
- A smartphone running Android or iOS
- An active Airtel mobile number
- Working internet access through mobile data or Wi-Fi
Once these items are ready, you can register and access Airtel support inside the app.
Next steps.
How to Install and Set Up the Airtel Thanks App
Start by installing the official app on your device.
- Open Google Play Store on Android or Apple App Store on iPhone.
- Search for Airtel Thanks.
- Select the official app published by Bharti Airtel Ltd.
- Tap Install and wait for the download to finish.
- Open the app once installation ends.
- Enter your Airtel mobile number on the login screen.
- Tap Proceed.
- Enter the one-time password sent to your phone.
You now have full access to Airtel account services and support options.
Here is why this matters. The app links directly to your Airtel number, which allows the chatbot to raise complaints without manual verification.
Where to Find the Airtel Chatbot in the App
The chatbot lives inside the support section of the Airtel Thanks app.
- Open the Airtel Thanks app.
- Go to the home screen.
- Tap Help or Support.
- Review listed support categories if needed.
- Select Chat Now or Chat with us.
The Airtel virtual assistant opens in a chat window and starts the conversation.
Let’s break it down.
How to Raise a Complaint Using the Airtel Chatbot
Once the chat begins, the process stays simple.
- Read the greeting message from the chatbot.
- Type your issue in clear terms, such as call failure, slow data, or incorrect charges.
- Answer follow-up questions from the bot about location, issue duration, or affected service.
- Follow on-screen checks suggested by the chatbot.
- If the issue continues, choose the option to raise a complaint.
- Submit a short issue summary when prompted.
- Wait for the system to generate a complaint reference number.
Save the complaint ID. You will need it for tracking or follow-ups.
Why this works. The chatbot connects directly to Airtel’s customer support system and logs the request instantly.
How to Track Your Airtel Complaint Status
The Airtel Thanks app allows full complaint tracking without phone calls.
- Open the Airtel Thanks app.
- Tap Help or Support.
- Select Track Requests or Previous Requests.
- Choose the complaint from the list.
- View the current status on screen.
Status updates usually show one of the following:
- Open
- In progress
- Resolved
- Closed
You can send a reminder through the same screen if the issue stays open.
What to Do If the Chatbot Does Not Solve the Issue
Some cases need human support. If the app does not resolve your complaint, use these official Airtel channels.
Call Customer Care
Dial 121 from your Airtel number.
Email Support
Send a message to 121@in.airtel.com. Include your complaint ID and mobile number.
Social Media Support
Contact Airtel through verified accounts on X or Facebook.
Keep the complaint reference number ready during all follow-ups.
Tips That Help Complaints Move Faster
- Describe the issue clearly in short sentences.
- Share correct location and time details.
- Keep screenshots of errors or charges.
- Check the app regularly for updates.
- Follow up inside the app before switching channels.
Why the Airtel Thanks App Helps With Complaints
- Support access at any time
- No waiting on phone lines
- Complaint tracking inside the app
- Service details linked to your number
- Coverage for mobile, broadband, and DTH accounts
Final Thoughts
The Airtel Thanks app gives Airtel users a direct way to raise and monitor service complaints through a built-in chatbot. The process stays simple, guided, and traceable. Users can submit issues, receive updates, and escalate when needed without leaving the app.
For the best results, keep the app updated and follow the in-app steps carefully.
Sources
-
Airtel Thanks App Support Overview
Publisher: Bharti Airtel Ltd.
Publication Date: 2024
URL: https://www.airtel.in/thanks-app -
Airtel Customer Care and Complaint Redressal
Publisher: Bharti Airtel Ltd.
Publication Date: 2024
URL: https://www.airtel.in/help -
Telecom Consumer Complaint Guidelines
Publisher: Telecom Regulatory Authority of India
Publication Date: 2023
URL: https://www.trai.gov.in/consumer-info -
Airtel Thanks App Listing on Google Play
Publisher: Google Play Store
Publication Date: 2025
URL: https://play.google.com/store/apps/details?id=com.myairtelapp